Policies
When making a reservation, it is required to provide a credit card for booking purposes. Please be aware that you have the option to reschedule your appointment once per month.
Arrival
We kindly request that you arrive punctually for your appointment, and please consider potential traffic delays when planning your arrival.
Tardiness
We understand that unforeseen circumstances can arise. If you anticipate a delay of more than 10 minutes for your appointment, please feel free to get in touch with us. We will make every effort to accommodate late arrivals. Please be aware that, we may need to make adjustments to your service or reschedule it. Your understanding is greatly appreciated.
Masks
Wearing a mask is no longer mandatory. However, if you believe you are at risk or have recently recovered from Covid or the flu, continue wearing a mask.
Guests
Please be aware that we have a moderately supervised waiting area with space for one additional guest. If feasible, we kindly suggest leaving children at home. We apologize for any inconvenience this may cause.
Payments
WE ARE CASHLESS.
We accept all credit cards and Interac and LAGOMIA Gift Cards.
Cancellation
AUTOMATED APPOINTMENT REMINDERS
As a courtesy, we send automated reminders via text and email 24 hours prior to your scheduled appointment to help prevent unintentionally missing your appointment.
If you need to reschedule or cancel your appointment, we kindly request a minimum of 24 hours notice to avoid an automatic credit card charge. Failure to cancel within this time frame will result in a $40 cancellation fee being applied.
In the event of a "no-show," your card will automatically be charged 50% of the treatment. Repeated instances of no-shows may lead to the regrettable decision of refusing further services. Your understanding is greatly appreciated.